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Terms of Service

Last updated: July 13, 2026

1. Agreement

By creating an account or using any part of the No Lead Lost service ("Service"), you agree to these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, do not use the Service.

2. The service

No Lead Lost provides a lead capture and qualification widget that you can embed on your website. Features available to you depend on your subscription plan. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. Your account

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at support@noleadlost.com if you suspect unauthorized access.

You must provide accurate information when creating your account and keep it up to date.

4. Acceptable use

You agree not to use the Service to:

  • Collect data from individuals without their knowledge or in violation of applicable law
  • Send spam, unsolicited messages, or engage in deceptive practices
  • Violate any applicable privacy law, including GDPR, CCPA, or CAN-SPAM
  • Attempt to gain unauthorized access to the Service or its infrastructure
  • Resell or sublicense the Service without our written permission
  • Use the Service in any way that could damage, disable, or impair it

We reserve the right to suspend or terminate accounts that violate these terms without refund.

5. Your responsibilities regarding end users

You are solely responsible for ensuring that your use of the widget on your website complies with all applicable laws, including obtaining any necessary consents from your website visitors before collecting their personal data. This includes maintaining an appropriate privacy policy on your own website that discloses your use of the No Lead Lost widget.

Visitor identification:

If your plan includes visitor identification, the following additional terms apply:

  • You must disclose your use of visitor identification in your website's privacy policy before the feature is active on your site. We provide template language at noleadlost.com/docs/visitor-identification.
  • You may use identified visitor data only for your own business-to-business sales and marketing follow-up. Your outreach must comply with applicable law, including CAN-SPAM for email and the TCPA and state telemarketing laws for calls and texts.
  • Visitor identification is designed for websites directed at United States audiences. You are responsible for any consents required before identifying visitors from jurisdictions that require prior consent for this kind of processing (for example, the EEA and the United Kingdom).
  • You may not use identified visitor data to determine eligibility for credit, insurance, employment, housing, or any purpose covered by the Fair Credit Reporting Act. No Lead Lost is not a consumer reporting agency.
  • If a visitor asks you to delete their information or opt out of identification, you must honor the request for data in your possession and forward it to us at support@noleadlost.com so we can suppress the record.

We may suspend visitor identification for your account, without suspending the rest of the Service, if we reasonably believe your use violates these terms or applicable law.

6. Billing, payment, and refunds

Paid subscriptions renew automatically and are charged to your payment method each month in advance until you cancel. By subscribing, you authorize these recurring monthly charges. We use Stripe to process payments — by subscribing, you agree to Stripe's terms of service.

If a payment fails, we will notify you and may suspend your account after a reasonable grace period. You can upgrade, downgrade, or cancel your plan at any time from your billing settings. Cancellations take effect at the end of the current billing period.

All payments are final. To the maximum extent permitted by law, you waive any right to a refund for any reason, including for unused time in a billing period after cancellation, account suspension or termination, or Service unavailability. We do not offer a service level agreement (SLA) or any uptime guarantee — the Service may be unavailable from time to time due to maintenance, updates, or factors outside our control, and we are not liable for any resulting interruption.

We reserve the right to change pricing with 30 days' notice. Continued use after a price change constitutes acceptance.

7. Data ownership

You own the lead data collected through your widget. We process it on your behalf to provide the Service. You grant us a limited license to store, process, and transmit that data as necessary to operate the Service.

We own all rights to the No Lead Lost platform, software, and infrastructure.

8. Confidentiality

Each party agrees to keep the other's non-public information confidential and not to disclose it to third parties except as necessary to perform under these Terms or as required by law.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

10. Limitation of liability

To the maximum extent permitted by law, No Lead Lost shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of or inability to use the Service.

Our total liability to you for any claims arising out of or relating to these Terms or the Service shall not exceed the amount you paid us in the twelve months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless No Lead Lost and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of the Service, your violation of these Terms, or your violation of any third-party rights.

12. Termination

You may cancel your account at any time from your billing settings. We may suspend or terminate your account at any time for violation of these Terms, with or without notice.

Upon termination, your access to the Service will cease and we may delete your data after a reasonable retention period. Sections covering data ownership, disclaimers, limitation of liability, and indemnification survive termination.

13. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in California, and you consent to personal jurisdiction there.

14. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes by email or through the dashboard. Continued use of the Service after the effective date of changes constitutes your acceptance.

15. Contact

Questions about these Terms? Contact us at support@noleadlost.com.